SHIPPING POLICY

1. GENERAL

  • This website with the URL of www.extensionscompany.com (“Website/Site”) is operated by EXTENSIONS COMPANY (“We/Our/Us”).
  • We are committed to delivering the order placed by You within the given period and by this Delivery Policy (“Policy”).
  • Currently, We do offer worldwide shipping on all our products subject to the provisions of this Policy.
  • You are advised to read Our Terms and Conditions along with this Policy at the following link: www.extensionscompany.com/terms.
  • By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  • The following currency is used on this Website: Indian Rupee. Your payment provided may be charged in your local currency at the applicable exchange rates.
  • The default delivery partners under this Website are : DHL/DTDC/Ekart/Delhivery/Bluedart.
  • All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
  • We make all commercially reasonable endeavours to ensure that the products are delivered to you promptly.
  • Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

2. DEFINITIONS

  • “Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods to resell them.
  • “Website” – means this website with the URL: www.extensionscompany.com.

3. COST OF SHIPPING

  • Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.
  • You will be eligible for free shipping for domestic orders above Rs. 3,999 (Rupees three thousand nine hundred and ninety-nine only).

4. SHIPPING UPDATES

  • Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email and/or Whatsapp.
  • For more details, you can check the shipment details at website:
  • Click on ‘Track Your Order‘ and enter the order number.

5. HANDLING TIME

  • It usually takes 3-4 day(s) to process and dispatch the products once the order is placed with us. The time may increase for Customised and Bulk orders.
  • We strive to process and dispatch your products at the earliest.

6. TIME FOR SHIPPING

  • Delivery time depends on the product ordered and the location of delivery. Approximate delivery time for Domestic orders is 1-2 weeks and for International orders is 2-3 weeks.
  • The delivery time is indicative and can vary due to external factors.

7. LOCAL DELIVERY

  • Subject to availability, We provide instant local delivery service to certain areas.
  • The local delivery service is usually done within 12 (twelve) hours from the time of order confirmation.
  • Currently, the following areas are covered under Our local delivery area:
  • We do provide local delivery service within 10Km radius of our local store.
  • We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

8. INTERNATIONAL SHIPPING

  • We do provide shipments to all the countries.
  • Shipping charges for Our international customers will be calculated during check out depending on the order value and other dimensions of Your order.
  • Standard international shipment may take approximately 20 (twenty) Business Days unless otherwise specifically mentioned in the product details.
  • International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
  • International customers shall check with their country’s customs office to verify that the products can clear customs.

9. OTHER RULES

  • If you want to change the shipping address, you need to inform us of the same within 24 (twenty-four) hours after placing the order. The request to change the shipping address can be made in the following manner:
  • You can send the mail on info@extensionscompany.com mentioning your order number and revised shipping address.
  • If the order has not been processed, We will try to change the address, if your order is processed, we will not be able to change the address.
  • While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
  • The Cash on delivery option is available for certain categories of products.
  • Partial refunds will not be entertained.
  • We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

10. WRONG OR INCOMPLETE ADDRESS

  • You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
  • If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
  • If the shipping address mentioned at the time of order is wrong in any sense and the product does not get delivered, then customer will have to first repay the shipping charges for reshipment of product and then only we shall ship the product.

11. RETURN AND REFUND

  • Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
  • You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated. Also, Customised order can not be cancelled once it has gone under processing.
  • We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
  • When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
  • Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
  • Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
  • The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
  • Once qualified, the refunds are applied to the original payment option. It may take minimum 7 days to initiate a refund and to reflect the same in original payment method.
  • Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
  • Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 48 (forty-eight) hours of receipt of the product.
  • We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 48 (forty-eight) hours of receipt of the product.
  • Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
  • If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
  • If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: info@extensionscompany.com, +918308100006.

Not with standing the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:

  1. The product purchased is sale items or promotional items (discounts, giveaways, etc.).
  2. If the product has been used or opened.
  3. The products are not in the same condition as when they were delivered.
  4. Misused the product in a way that caused the problem.
  5. You knew or were made aware of the problem(s) with the product or service before you purchased it.
  6. Gifts or free services.
  7. The product is broken, tampered with or damaged.
  8. The product is returned after the return window is closed or the Refund Period expires.
  9. Any other exceptions apply under the Consumer Protection Act, 2019.

12. RULES OF RETURNING THE PRODUCT

  • The request for cancellation of the products can be made in the following manner:
  • You can send the mail on info@extensionscompany.com or Whatsapp/call us on +918308100006.
  • You are eligible to return the product only if You return the products in the same condition in which You received them.
  • Pack the product properly and label the product with the order number, return address and Your address.
  • The product shall be returned in its original packaging.
  • We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
  • Our technical support staff or customer support staff, as appropriate, will advise You of which method of delivery to use to return the products. Authorized product returns must be sent to the address communicated by Our authorized personnel.
  • The cost of returning the product shall be borne by the customer.
  • The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
  • On receipt of the returned product, We will test it to identify the fault You have notified Us.
  • A copy of the receipt or invoice shall be attached along with the returned product.
  • You will receive an email or SMS notification at Your email address or mobile number provided to Us.

13. YOUR DATA

14. CHANGES TO THIS POLICY

  • Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
  • If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

15. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

16. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: info@extensionscompany.com, +918308100006